Case Study: a large BGA achieves smoother case management and faster turnaround with eNoah iSolution

Large BGA cleans up backlog in 3 weeks with eNoah iSolution

The customer, a large BGA based in California, was challenged by operational inefficiencies caused by growth and attrition, which impacted over 280 insurance applications. Their leadership was focused on operations instead of business development, and they faced delays in providing status updates to their advisors. They engaged eNoah iSolution for end-to-end case management services to address these issues.

eNoah iSolution quickly learned the BGA's proprietary case management tool and implemented a two-shift support model for US day and evening hours. This solution cleared a significant application backlog within three weeks, streamlined processes, and improved advisor satisfaction and turnaround time. The results allowed the BGA's leadership to refocus on marketing and development strategy, supporting further growth.