Case Study: a broker general agent expedites medical record summarization with eNoah iSolution

Broker General Agent delivers 80% of medical summaries within 24 hours with eNoah iSolution

eNoah iSolution helped a broker general agent (bga) overcome challenges in medical record summarization for insurance underwriting. The BGA needed to drastically reduce the time spent reviewing Attending Physician Statements (APS) and improve the overall risk appraisal process, all while maintaining quality and consistency. They sought a single outsourcing partner to handle an end-to-end workflow solution that complied with HIPAA and standardized their complex procedures.

The solution from eNoah iSolution involved developing a robust process flow and a knowledge transfer tool for a quick transition. eNoah implemented 100% quality checks and a dedicated Internal Quality Assurance team to standardize summaries and ensure accuracy. The results included 80% of summaries delivered within 24 hours and the remainder within 48 hours, significantly reducing the risk appraisal time and providing major cost benefits through a streamlined, single-provider model.