Case Study: a Medical Exam Management Company improves medical record retrieval and summarization with eNoah iSolution

a medical exam management company speeds medical record summarization to 24 hours with eNoah iSolution

eNoah iSolution provided services for a medical exam management company that was facing significant challenges. The company struggled with a high turnaround time for retrieving and summarizing medical records for insurance underwriters. This was compounded by a shortage of skilled underwriters, difficulty interpreting complex psychiatric and handwritten records, inconsistent report quality, and a high rate of rejections from insurance companies.

eNoah implemented a solution by deploying an onshore underwriter and an offshore team of medically qualified staff to summarize records. They also established a back-office team to coordinate medical record retrieval from hospitals. This approach enabled the client to produce ICD-10 coded summary reports within 24 hours, which greatly improved patient policy approval rates. eNoah's solution ensured business continuity and delivered significant cost savings without compromising on quality.