Case Study: US-Based Multinational Health Care Company achieves a unified, multilingual global patient call center with Ennov

US-Based Mltinational HealthCare Company - Customer Case Study

US-Based Mltinational HealthCare Company, a global provider of hospital products and specialized care serving more than 2,000,000 patients across 70+ centers, needed a proven, regulatory-compliant platform to deliver a consistent, high-quality patient experience worldwide. The organization required an established vendor with clinical industry expertise and multilingual support to unify document, process and learning management across its global operations. Ennov was selected, offering its Ennov Doc and Ennov Process solutions to meet those needs.

Ennov implemented a unified document and process management platform in an accelerated rollout—completing phased deployments for technical support, clinical operations, pharmacy and global customer services—and put the system into production on schedule. The solution now serves nearly 2,000 employees across 70 locations in multiple languages, delivered 9 business workflows across key functions, and provided advanced analytics for better operational visibility. Ennov’s platform reduced implementation complexity, simplified training, and helped the customer standardize patient support globally.