Case Study: Leading Luxury Cosmetics Company achieves AI-driven cosmetovigilance and faster global regulatory compliance with Ennov

AI-Driven Cosmetovigilance Solution for the Global Leader in Luxury

The Leading Luxury Cosmetics Company, a global luxury conglomerate with 85 brands and 760 products operating in 46 countries, faced the challenge of modernizing cosmetovigilance to protect consumers and maintain proactive compliance with complex global regulations. To address this, the company partnered with Ennov to deploy a customizable cosmetovigilance (CV) platform enhanced with AI and integrated with Salesforce for streamlined case intake.

Ennov implemented its CV platform, integrating AI-driven monitoring and Salesforce-based case creation to improve data management, speed case handling, and increase accuracy in adverse-event detection. The solution supports ~4,000 annual claims across 40 users and delivered measurable benefits: faster response times, more precise signal detection, and stronger regulatory adherence, helping Ennov and the Leading Luxury Cosmetics Company set new benchmarks in consumer safety.