Case Study: Yotpo streamlines support automation and cuts ticket creation time with Enjo

Yotpo's Transition to Enjo for Seamless Support Automation

Yotpo, a leading eCommerce retention marketing platform, faced the urgent need to replace its failing legacy support tool, Halp. The challenge was to deploy a new solution across 40+ Slack channels within two weeks to avoid operational disruption. They also wanted to move beyond simple ticket routing and use AI to automatically resolve common internal employee queries, which were draining valuable engineering bandwidth.

The vendor Enjo implemented a two-phase solution, first rapidly deploying its Enjo Ticketing for Jira to stabilize operations with a seamless Slack-Jira integration. Then, using Enjo Agent Studio with an MCP server, they enabled AI agents to autonomously answer employee questions by pulling live data from internal systems. This resulted in 100% adoption in the first month, a 30% reduction in ticket creation time, and instant resolution for routine queries, freeing DevOps teams for higher-value work.

Yotpo