Case Study: Amber Group achieves 100% structured ticket completeness with Enjo

Leading Global Crypto Exchange Company reaches 100% ticket completeness with Enjo

Amber Group, a leading global digital asset company, faced a challenge as its manual process for converting engineering requests from Slack into Jira tickets could not keep up with its global scale. This resulted in missed tasks, incomplete tickets, and limited visibility for managers. The company partnered with vendor Enjo to deploy its AI-powered helpdesk automation to eliminate this manual overhead and automate ticket creation.

Enjo was implemented as an intelligent automation layer between Slack and Jira. The solution automatically captured requests in Slack, used conversational flows to gather details, and created fully structured and correctly routed tickets in Jira. The results for Amber Group included zero missed requests, 100% ticket completeness, and a full rollout to all engineering teams in just five weeks, providing 24/7 automation coverage and real-time delivery insights for managers.

Leading Global Crypto Exchange Company