Case Study: Delivery Hero achieves faster, multilingual IT support with Enjo

How a leading global delivery platform leveraged generative AI to provide seamless, multilingual IT support at scale for 95,000+ employees worldwide

The customer, a leading global delivery company, faced significant challenges with its manual IT support model, which was buckling under the scale of its hypergrowth. With a globally distributed workforce of over 90,000 employees using Slack and over 30 Jira Service Desks, the company struggled with deep silos, slow response times, and an inability to surface knowledge from existing Confluence articles and resolved tickets. They partnered with Enjo to deploy its AI-powered helpdesk automation to address these issues.

Enjo implemented a secure, multilingual AI solution that integrated directly into the customer's Slack workspace and Jira Service Desks. The solution provided instant, knowledge-grounded answers to employee queries, automated the creation of Jira tickets, and masked all sensitive data. This resulted in a 28% average deflection rate, a 70% reduction in average response time, a 22% increase in employee satisfaction, and provided centralized visibility into support operations across all global subsidiaries.