Case Study: Aptean achieves faster complex customer support resolution with Enjo AI

How a leading ERP software provider leveraged generative AI to automate complex product support, streamline operations, and deliver superior customer experiences at scale

A leading ERP software provider faced significant challenges in scaling its customer support for over 80 complex products. Its 600+ support representatives were overwhelmed by the need to research answers across thousands of siloed knowledge sources, leading to slow resolutions, declining customer satisfaction, and unsustainable costs. To address this, the company partnered with Enjo to implement a unified AI solution.

Enjo deployed a multi-layered AI support strategy, embedding its Agent Assist directly into the company’s Salesforce and custom CRM systems. The solution also utilized Enjo AI Agents via a REST API for custom applications. This approach slashed the time needed to access information by over 80%, accelerated more than 300,000 support requests annually, and performed the equivalent work of 80 support agents, dramatically improving efficiency and scalability.