Case Study: BookMyShow achieves 100% Slack request capture with Enjo

BookMyShow achieves 100% request capture with Enjo

BookMyShow, India's leading online entertainment platform, faced significant operational challenges due to its rapid growth. With over 1,000 employees using Slack for internal support requests, there was no structured capture mechanism, leading to lost messages, manual Jira ticket creation, and zero visibility into queue health and SLAs. To address this, they turned to vendor Enjo to automate their internal support workflows.

Enjo implemented an AI-powered solution that automatically converted Slack messages into structured Jira tickets, provided instant answers from a knowledge base, and ran approval-gated flows for access requests. This resulted in 100% request capture across all channels, the complete elimination of manual ticket creation steps, and instant AI resolutions for common queries. The deployment gave BookMyShow's operations teams full visibility and freed them to focus on higher-value work.

BookMyShow