Case Study: a leading global crypto exchange achieves 80% HR self-service with Enjo

a leading global crypto exchange achieves 80% HR self-service with Enjo

a leading global cryptocurrency exchange faced significant HR support challenges due to its rapidly growing, remote-first workforce of over 1,000 employees across 176 countries. Their existing system was overwhelmed, leading to slow response times and low employee satisfaction, as cumbersome self-service portals were bypassed in favor of direct HR contact. The company partnered with Enjo to deploy its generative AI platform to automate HR support and integrate with their existing Slack, Confluence, and Jira systems.

Enjo's solution provided instant, 24/7 HR assistance to employees through private Slack conversations and automated approval workflows. The implementation resulted in a dramatic reduction in response times from days to minutes, freed up 70% of the HR team's capacity, and achieved an 80% employee self-service rate. This led to 450 hours saved per month on approvals and a 95% employee satisfaction rate for the customer.

Leading Global Crypto Exchange Company