Case Study: Extra Space Storage enhances self-storage navigation and revenue management with Engrain SightMap

Extra Space Storage scales SightMap across 2,000+ locations with Engrain

Extra Space Storage, a major self-storage company, faced the challenge of providing seamless navigation for customers across its intricate properties. The company needed an interactive tool to enhance the self-service experience and modernize its revenue management strategy, moving beyond static maps. To solve this, they turned to vendor Engrain and implemented their SightMap product.

Engrain's SightMap was deployed across Extra Space Storage's entire portfolio of over 2,000 locations. The solution provided an interactive map for customers to easily find and navigate to their units, while also giving employees powerful visual tools for revenue management and property oversight. The results for Extra Space included a significantly enhanced customer experience and the creation of a more robust, data-driven strategy for pricing units based on location-specific features. Engrain's tool became a critical and permanent component for both user and employee operations.

Extra Space Storage