Case Study: Suncorp enhances retail customer experience with Engagis digital signage

Suncorp boosts in-store experience with Engagis and keeps screens 99.9% up

Suncorp, one of Australia's largest banking, insurance, and financial services providers, faced the challenge of creating a unified and immersive customer experience across its diverse portfolio of brands. They needed to move away from a product-selling approach to become a destination that provided personalized, valuable solutions for major life moments. Engagis was engaged to help bring this vision to life through digital signage and technology.

Engagis designed and implemented a comprehensive digital media solution for Suncorp's new flagship Discovery Store, featuring interactive touch screens, a large curved LED display, and digital kiosks. This solution was later expanded across Suncorp's entire store network, powered by Engagis's software for content management and automation. The results included a significant increase in the speed of localized content delivery and a phenomenal screen uptime of over 99.9%, ensuring continuous and impactful customer communication. Engagis continues to serve as Suncorp's digital media partner, helping to elevate the in-store experience.

Suncorp