Case Study: Michael Hill achieves reliable global digital signage and reduced tech costs with Engagis

Impactful digital signage and retail radio for global jewellery retailer

Michael Hill, a global jewellery retailer with 300+ stores across Australia, New Zealand and Canada, was struggling with failing digital signage hardware and expensive, unresponsive in‑store music providers during the Covid‑19 period. They engaged Engagis to address these issues by providing unified digital signage and retail radio services and replacing outdated media players across their network.

Engagis migrated Michael Hill’s signage and retail radio to a single global platform within months, replacing hardware and consolidating support; as a result, tech issues fell dramatically and resolution time and cost became a fraction of what they were under the previous provider, helping keep support overheads in check while improving customer experience and reducing staff stress. Engagis also partnered to remarket decommissioned technology—keeping 1,438 kg out of landfill, reusing 68% of the devices and contributing resale proceeds to SecondBite (equivalent to 1,686 meals)—demonstrating clear operational and social impact.

Michael Hill

David Roocroft

Creative Services Manager