Case Study: ANZ Bank achieves streamlined visitor check‑ins and strengthened security with Engagis Visitor Manager

ANZ Bank - Customer Case Study

ANZ Bank faced long queues, manual double‑handling and poor accountability at its 1,000+ staff head office as part of its "New Ways of Working" initiative: visitor registration was processed by reception staff, hosts had to be contacted manually, lost access passes caused delays, and security cards could not be reliably tracked. To address this, ANZ engaged Engagis and deployed its Visitor Manager solution along with touch‑screen kiosks and a workplace app.

Engagis implemented a fully integrated Visitor Manager with SSO, kiosks for self check‑in, a desktop/mobile pre‑registration app, temporary pass issuance and Gallagher security integration; hosts receive automatic arrival alerts. The Engagis solution removed the reception bottleneck, eliminated double handling, reduced waiting times, freed reception for personal interactions, and improved security and auditability by recording every check‑in and aligning security cards to specific visitors—saving time for employees, reception staff and visitors while providing richer visitor reporting.

ANZ Bank