Case Study: National Wildlife Federation chooses Engaging Networks to power its eCRM transformation

How one of America’s oldest and largest conservation organizations chose Engaging Networks as their eCRM

The National Wildlife Federation (NWF), one of the United States' largest conservation nonprofits, faced challenges with their existing eCRM platform, including rising costs and usability issues. During a mandatory five-year review, they initiated a thorough selection process to find a new eCRM partner for their online fundraising, advocacy, and communications, ultimately issuing a detailed RFP and considering several vendors, including Engaging Networks.

NWF selected Engaging Networks as their new eCRM provider, a decision driven by the vendor's commitment to innovation and partnership. The solution provided significant cost savings and addressed NWF's core needs through continuous platform improvements and a supportive, personal approach to client service. NWF was particularly impressed that Engaging Networks avoided an impersonal ticketing system in favor of direct, collaborative support, making them a true partner in the federation's future success.

National Wildlife Federation

Caroline Itoh

Associate Vice President of Strategic Business Operations