Case Study: a leading InsurTech company boosts digital sales with Engagely AI WhatsApp Bot

Enhanced Customer Engagement Using WhatsApp Bot

The client, a leading InsurTech company, faced challenges with dropping digital engagement, low customer satisfaction due to a complex website, and low agent productivity from high query volumes. They engaged vendor Engagely to implement a solution using an AI-powered WhatsApp bot to address these issues.

Engagely implemented its no-code conversational AI platform to build a WhatsApp bot, which provided 24/7 service and easy access to information. This was integrated with a live chat feature for escalated queries. The deployment was completed in just two weeks and resulted in a 10% increase in digital sales, automated resolution for 50% of queries, and a 15% increase in Customer Satisfaction (CSAT) scores.