Case Study: West Cancer Center & Research Institute improves patient preparedness with EngagedMD

West Cancer Center & Research Institute boosts patient preparedness to 91.5% with EngagedMD

West Cancer Center & Research Institute sought to improve the breast cancer care experience for patients who often felt overwhelmed, unsure, and emotionally overloaded at the start of their journey. They partnered with EngagedMD to reimagine patient education, moving beyond simple digitization to create a program that would foster confidence and connection.

EngagedMD implemented a suite of video educational modules covering foundational topics for breast cancer patients. The solution led to high patient engagement and overwhelmingly positive feedback. Results showed that 91.5% of patients felt prepared for treatment after using EngagedMD, compared to 62.9% before, and 100% reported being happier with their care. This allowed care teams to focus on more meaningful patient connections, and the early success led West to expand the EngagedMD program to additional cancer treatments.

West Cancer Center & Research Institute