Case Study: Capital Digestive Care improves consent, efficiency, and patient satisfaction with EngagedMD

Capital Digestive Care reduces inadequate bowel prep by 50% with EngagedMD

Capital Digestive Care, a large gastroenterology practice, faced challenges ensuring true informed consent and patient comprehension for procedures like colonoscopies. Their traditional, brief in-office conversations were insufficient, leaving patients poorly informed about risks and preparation. This lack of a standardized process also created potential legal risks for the practice. To address this, they implemented the EngagedMD e-learning platform for patient education and informed consent.

EngagedMD provided an online system of interactive videos and comprehension questions that patients could complete at their own pace. This solution standardized education across all practice locations and created a thorough, auditable consent record. The results were significant: patient comprehension scores jumped from 63% to nearly 90%, and inadequate bowel preps were reduced by over 50%. This reduction saved the practice approximately $308,112 annually by avoiding canceled procedures. Additionally, EngagedMD increased patient satisfaction, with 63% of users reporting it made them more satisfied with their care.

Capital Digestive Care