Case Study: Coupa achieves faster automated performance reviews and a 10% increase in compliance with Engagedly

A Systematic Update For An Outdated Process

Coupa, a business spend management platform, relied on Coupa University to train employees and customers on its software. The team, led by VP Johnathan Fear, faced an outdated, manual review process that was time-consuming and made it difficult to gather actionable feedback and measure the effectiveness of learning programs.

Coupa implemented Engagedly’s automated performance and review platform, supported by a responsive onboarding team, to consolidate processes on one system. The change cut time spent on review cycles, shortened overall cycle time, and improved completion rates—driving a 10% increase in compliance—and set the stage for deeper adoption of Engagedly’s full feature suite.

Coupa

Johnathan Fear

Vice President