Case Study: University of Sunderland improves student experience with Engage2Serve e2s Retain

University of Sunderland centralizes student support with Engage2Serve, reducing fragmented helpdesk across 2 campuses

The University of Sunderland faced a fragmented student helpdesk system that was handled by multiple teams across its campuses. This led to process overlaps and student frustration. To improve the student experience and staff efficiency, the university partnered with vendor Engage2Serve to implement its e2s Retain student retention CRM as a centralized solution.

Engage2Serve helped the university consolidate its helpdesk services into a single, centralized Gateway. This solution enabled a smaller, centrally located staff to manage a growing volume of student inquiries more accurately and efficiently. The implementation optimized costs and improved the overall student experience.

University of Sunderland