Case Study: Dickinson Fleet Services achieves 463 hires and 240% retention improvement with Engage2Excel

How Dickinson Fleet Services overcomes unprecedented talent shortages to maintain growth, customer satisfaction and technology-driven market leadership

Dickinson Fleet Services, a nationwide provider of fleet maintenance and repair, faced severe shortages of highly skilled diesel and trailer technicians that threatened growth and service levels. To address this, Dickinson Fleet Services partnered with Engage2Excel, using Engage2Excel Recruitment Solutions’ high-touch talent acquisition approach to move beyond traditional job postings and better compete for scarce labor.

Engage2Excel implemented proactive, candidate-focused sourcing and engagement—courting passive talent, keeping applicants engaged, and aligning recruitment with DFS’s value proposition—which led to measurable results: since 2017 Engage2Excel has generated 463 hires for Dickinson Fleet Services, reduced no-shows to under 1%, improved retention by 240%, and directly sourced 60% of new hires. The partnership became embedded in DFS operations, including hiring an on-site recruitment coordinator, demonstrating Engage2Excel’s impact on hiring effectiveness.

Dickinson Fleet Services