Case Study: Arizona Supreme Court improves accessibility and streamlines protection-order petitions with Engage Software

Arizona Supreme Court speeds order-of-protection submissions with Engage Software

The Arizona Supreme Court faced significant challenges with its outdated and complex petition system for orders of protection. The process was difficult for distressed applicants to navigate and lacked essential accessibility features. Engage Software was engaged to provide consulting and software development services to redesign this system with a human-centered approach.

Engage Software implemented a solution featuring a step-by-step guided wizard form with auto-save functionality and a fully adaptive design for all devices. This streamlined the petition process, drastically reducing user frustration and improving submission accuracy. The new system also enabled faster processing times for delivering aid and ensured enhanced accessibility for users of all abilities, creating a model for other states to replicate.

Arizona Supreme Court