Case Study: Sedgemoor District Council achieves digital process savings with Engage Process

Sedgemoor District Council - Customer Case Study

Sedgemoor District Council embarked on a process redesign and digital transformation journey to increase customer accessibility, satisfaction, and internal efficiency. To support this initiative, they required a user-friendly process mapping tool that facilitated collaboration and continuous improvement. They selected the Engage Process platform to meet these needs.

By implementing Engage Process, the council gained a solution for creating elegant, visual process maps and conducting detailed analytics. This enabled them to redesign key services, such as Freedom of Information requests and Council Tax administration, leading to significant measurable impact. Engage Process helped Sedgemoor achieve substantial savings, including a 69.5% cost reduction and a 71.5% time saving on their Council Tax process, demonstrating the powerful results of their transformation efforts.

Sedgemoor District Council

Ryan Perry

Business Process Analyst