Case Study: Alvarez & Marsal achieves enhanced customer support and cybersecurity operations with Engage ESM

Affinity Water - Customer Case Study

Affinity Water partnered with Engage ESM to strengthen and modernize its customer support and security operations. As a heavily regulated business, it needed a multi-tenancy approach with stronger security, better coordination across teams, and the ability to extend support beyond its existing hours.

Engage ESM implemented a fully domain-separated ServiceNow production instance with a tailored customer service management portal and integration to an external cybersecurity provider. The result was unified customer support, IT, and security operations, faster incident response, improved threat detection, and cost savings on headcount, with the upgrade delivered in just two weeks.

Affinity Water

Ben Wilson

IT Services Manager