Case Study: CPS Energy achieves more retrofits at lower cost with EnergySavvy's Residential Online Assessment

CPS Energy - Customer Case Study

CPS Energy, the municipal utility serving San Antonio, wanted to increase participation in its energy efficiency programs and complete more home retrofits without relying solely on expensive, time-consuming in-home audits. To address this challenge, CPS Energy partnered with EnergySavvy and used its Residential Online Assessment to let homeowners self-assess their homes online and qualify for the program.

With EnergySavvy’s Residential Online Assessment, CPS Energy shifted most customer acquisition to the online channel, where 85% of participants chose the digital option first. The result was nearly tripling completed retrofits to 1,727 overall, with 73% originating from the online assessment, while cutting customer acquisition cost to $238 per retrofit versus $1,452 for in-home audits—about 6X more cost effective.

CPS Energy

Carla De La Chapa

CPS Energy