Case Study: Arizona Public Service achieves greater efficiency and customer satisfaction with EnergySavvy

APS Home Performance with ENERGY STAR®

Arizona Public Service (APS), Arizona’s largest investor-owned electric utility, needed a more scalable way to run its Home Performance with ENERGY STAR program as customer expectations grew and program complexity increased. APS struggled with limited data visibility, manual reporting, and high administrative burden for both its staff and trade allies, making it harder to improve customer service and cost-effectiveness.

APS selected EnergySavvy’s Workflow Automation and Residential Online Assessment to automate program delivery, improve data access, and help contractors and customers move through the process more efficiently. With EnergySavvy, APS reduced implementer administrative time and cost to review and approve projects by 50%, cut APS reporting data processing time by 66%, reduced contractor administrative time to submit projects by 31%, and increased trade ally satisfaction by 3x.

Arizona Public Service

Maggie Gibbs

Arizona Public Service