Case Study: UniFirst achieves centralized utility bill management and 44% fewer late fees with EnergyCAP

UniFirst® Corporation Tracks Custom Energy Metrics

Unifirst, the second-largest uniform services provider in the U.S., faced fragmented utility bill management across hundreds of meters and 200+ locations while its laundry operations drove heavy water and natural gas use that required a custom production metric (100 pounds of garments). To move beyond error-prone spreadsheets, late fees, and a decentralized A/P process, Unifirst engaged EnergyCAP energy management software to centralize and standardize its utility data and reporting.

EnergyCAP implemented centralized bill intake, graphical audits, custom reports tied to Unifirst’s 100‑pound production metric, scanned bill archives, and overnight A/P exports to PeopleSoft, plus problem-bill workflows and targeted surcharge reporting. The work enabled benchmarking and operational fixes that cut late fees by 44% (from nearly $29,000 to $16,000 annually), delivered full payback on the software within two years, and drove site-level savings such as reducing Albuquerque’s sewer cost from $1,200/month to $246/month.

Unifirst

Lisa Roberts

Manager, Engineering Administration