Case Study: iPipeline builds a stronger culture and boosts engagement with Energage

SaaS Provider iPipeline Builds a Buzz That’s Powered by Communication

iPipeline, a SaaS provider serving the insurance and financial services industries, needed a better way to understand and strengthen its workplace culture as it grew from 30 to 550 employees across nine locations in three countries. CEO Tim Wallace wanted ongoing employee feedback to help him identify issues, improve teamwork, and keep culture consistent across the organization.

To do that, iPipeline used Energage Survey and Energage Connect. Energage helped Wallace benchmark results, pinpoint management issues, and follow up with employees to close the loop. The company turned around one department’s performance rating from about 2 to 6 within four to six months, and overall turnover remained less than half the industry average, supporting iPipeline’s growth and success.

iPipeline

Tim Wallace

Chief Executive Officer