Case Study: Marsh & McLennan Agency boosts client retention with Energage

For This Award-Winning Benefits Firm, Engagement Comes From a Commitment to Commitment

Marsh & McLennan Agency (MMA) Michigan, a benefits consulting firm, needed a way to sustain strong employee engagement while maintaining exceptional client service and retention. Working with Energage, MMA focused on building a culture of commitment, high performance, and accountability rather than relying on perks or an “easy” workplace.

Energage helped reinforce a people-first workplace strategy centered on rigorous hiring, transparent leadership, and self-directed, self-disciplined employees who are “all in” for clients and teammates. The result was a stronger employee experience that showed up in client interactions and helped drive a 97% client-retention rate, while also contributing to MMA Michigan being recognized as one of the region’s Top Workplaces.

Marsh & McLennan Agency

Tom McGraw

Chief Executive Officer