Case Study: Boyd Coffee Company transforms performance reviews and builds high-performing teams with Energage Catalytic Coaching

Boyd’s Coffee Brews Performance with Catalytic Coaching

Boyd Coffee Company, a long-standing coffee supplier to restaurants, hotels, and convenience stores across the U.S., wanted to replace a traditional performance review process that leaders saw as ineffective and widely disliked. CEO Jeffrey Newman turned to Energage and its Catalytic Coaching approach to create a more meaningful employee development experience.

Energage implemented Catalytic Coaching through employee orientation, manager coaching workshops, and in-flight training to help teams build Personal Development Plans and strengthen one-on-one coaching conversations. The result was a major shift in culture: Boyd’s moved from a “despicable” review process to one employees found valuable and energizing, with Newman reporting a strong “wow factor” and a more high-performing, sustainable organization.

Boyd Coffee Company

Jeffrey Newman

Chief Executive Officer