Endicia
72 Case Studies
A Endicia Case Study
Weleda North America, a maker of natural health and beauty products, needed an affordable, high-visibility shipping solution for direct‑to‑consumer orders so customers could track packages end-to-end. After learning USPS offers advanced tracking, the logistics team sought an integrated way to add USPS services without disrupting fulfillment.
By adopting Endicia, Weleda gained access to discounted USPS rates and advanced tracking, plus features like shipment notification emails, batch label printing and auto‑prefilled customs forms. The switch drove major efficiencies — USPS now handles 80% of New York office shipments, Regional Rate Box A shipments save roughly $20,000 annually, peak volumes (300% on Black Friday) are manageable, and customer service inquiries have decreased.
Arun John-Thomas
Operations and Logistics Assistant