Case Study: Episcopal Bookstore achieves 32% sales growth and streamlined, cost-effective shipping with Endicia

The Episcopal Bookstore Keeping Booksellers Alive with Endicia

The Episcopal Bookstore, a family-run bookseller owned by John and Nancy Marshall since 1992, grew its inventory to 15,000 titles and launched e-commerce but struggled to compete with national chains. Faced with rising shipping complexity and seasonal spikes, the store needed a solution to streamline fulfillment, find cost-effective delivery options, verify customer addresses, and present professional packaging without losing its personal touch.

After implementing Endicia in 2009, the bookstore sped up processing, cut shipping costs, and now ships almost exclusively via USPS using Endicia’s address verification and label tools for its 35,000-customer database. The software handles five-fold holiday surges, provides branded labels and automated tracking updates, and helped the business grow sales by 32% while maintaining high-quality customer service.

Episcopal Bookstore

John Marshall

Owner