Case Study: Goodwill Industries (Tacoma Goodwill) achieves streamlined USPS shipping and improved fulfillment efficiency with Endicia

Tacoma Goodwill Industries Streamlines Its Shipping Process With USPS

Tacoma Goodwill Industries is a self-supporting 501(c)(3) nonprofit that sells donated goods through 25 stores and a robust ShopGoodwill.com presence to fund job-training programs across a 15-county area. Faced with high-volume, varied fulfillment needs—including domestic and international shipments, insurance, and cost control for a nonprofit—Tacoma Goodwill needed a streamlined, scalable USPS shipping solution that integrated directly with its online sales platform.

Endicia Professional was integrated with ShopGoodwill.com to provide built-in USPS shipping and fulfillment tools, allowing Tacoma Goodwill to process up to 150 packages per day across three stations using 4" x 6" thermal labels. Key features—Priority and Media Mail support, Stealth Postage, paperless parcel insurance, pre-filled customs forms, and Bulk Acceptance Scan—simplified operations, reduced costs, supported international sales, and delivered reliable volume handling; the solution’s ease and savings have led Tacoma Goodwill to recommend Endicia to other locations.

Goodwill Industries