Case Study: Super Bright LEDs achieves hassle-free Canada returns with Endicia’s Canada Returns solution

Super Bright LEDs Offers Hassle-free Returns with Endicia’s Canada Returns Solution

Super Bright LEDs, a fast-growing online retailer of LED lights founded in 2002, has expanded to 84 employees and 100,000 sq. ft. of space while maintaining a strong focus on customer service. With about 8% of revenue from international customers in Canada, the company faced a costly returns challenge: either pay expensive UPS return labels or send replacements and absorb the cost, making cross-border exchanges difficult to manage affordably.

By adopting Endicia’s Canada Returns solution, Super Bright LEDs can generate Canada Post return labels from outbound USPS data or create new labels, email the PDF to customers, and let them drop packages at local Canada Post outlets. The service provides tracking, duty-free merchandise returns, multiple shipping speeds, and allowed Super Bright LEDs to extend its 30-day hassle-free return policy to Canadian shoppers—reducing return costs and improving customer satisfaction and retention.

Super Bright LEDs

Matt Wilson

Fulfillment Manager