Endicia
72 Case Studies
Case Study: Waterfield Designs achieves same-day San Francisco delivery and higher customer satisfaction with Endicia (USPS Metro Post)
A Endicia Case Study
San Francisco Customers Benefit from Same-day Shipping with USPS® Metro Post™ and Endicia
Waterfield Designs, a San Francisco maker of high-quality backpacks, bags and laptop cases, wanted to offer the growing trend of same-day shipping to boost local customer satisfaction while preserving operational ease. Owner Gary Waterfield needed a solution that understood delivery routes, met tight deadlines and offered intuitive software integration.
They implemented Endicia with the U.S. Postal Service’s Metro Post BETA, whose software auto-sends pickup notifications when labels print and coordinates same-day delivery logistics. The cost-effective service guarantees orders placed before 2pm arrive by 8pm, handles San Francisco’s tricky addresses, and delivers faster shipments and greater customer satisfaction with minimal added effort.
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Waterfield Designs
Gary Waterfield
Owner