Case Study: PALCO (turnkey technology services provider) achieves faster, lower-cost repaired cell-phone shipping with Endicia Professional

PALCO - Customer Case Study

PALCO, a Huntsville-based turnkey technology service company founded in 1986, provides repair, refurbishment, logistics, and aftermarket services for telecom, military, and consumer electronics. Handling thousands of products daily and shipping about 400 Postal Service packages a day, PALCO needed a faster, more accurate way to return repaired cell phones to end users while cutting undeliverable shipments, postage costs, and trips to the Post Office.

By deploying Endicia Professional with an integrated scale, Zebra label printer and barcode scanning tied to its Microsoft SQL database, PALCO automated address verification (Zip+4), postage/Destination Confirmation printing, and data posting back to its systems. The result: faster processing with minimal staff training, fewer returned shipments, lower postage and delivery-confirmation costs, eliminated meter/Post Office trips, and improved customer service.

PALCO

Randy Piechocki

President