Case Study: Outreach achieves double mail-processing efficiency and major overtime cost savings with Endicia

Outreach Reaches Out with the U.S. Postal Service

Outreach, Inc., a San Diego-based communications provider for churches, struggled with slow, labor-intensive direct mail fulfillment—processing only about 30 PMOD trays per hour at peak. Time-sensitive mailings during busy seasons risked delays and forced employees into costly overtime, threatening client relationships and driving up expenses.

After adopting Endicia’s software (recommended by the U.S. Postal Service), Outreach immediately doubled throughput to nearly 61 trays per hour, cutting overtime and saving thousands of dollars. The solution streamlines presorting with online address validation, automatically pre-fills PMOD postage forms, prints everything from a PC or Mac, supports multiple label/envelope/postcard formats, and keeps mailings compliant while enabling customized orders.

Outreach

Dee-Dee Hartland

Supervisor of Mail Services