Case Study: Neon Husky achieves reliable, streamlined global shipping and improved customer service with Endicia

Neon Husky Gets Things Done with Endicia

Neon Husky, founded in 2000 by Jim Dorman to create props that serve both the visually impaired and sighted, grew into a global e‑commerce business shipping to every continent. With a daily order volume rising from 3–4 typical orders to 5–15 in peak periods—and all shipments sent via USPS—Neon Husky needed a reliable shipping system to ensure deliveries and reduce customer service time spent on shipment questions.

As an Endicia customer since 2004, Neon Husky uses bulk acceptance scans for postal confirmation, Stealth Postage to hide postage amounts, customizable email notifications, pre-filled customs forms, and Endicia Parcel Insurance for higher‑value shipments. These tools sped processing, improved accuracy, reduced call volume and customer inquiries, simplified insurance handling, and gave Neon Husky and its customers greater confidence in every shipment.

Neon Husky

Jim Dorman

Founder