Case Study: Disabled Online Users Association (DOUA) achieves 100% delivery, faster shipping and saves 2–4 hours/day with Endicia

A Helping Hand Not a Handout To the Differently-Abled

The Disabled Online Users Association (DOUA) is a volunteer-based nonprofit that helps people with physical and mental impairments achieve financial independence by teaching them to sell online through its Helping Hand program. Founded in 1995 (officially renamed in 2001), DOUA provides mentoring, training, free starter listings and loaner equipment to students who otherwise lack the resources to launch eBay businesses.

DOUA founder Marjie Smith uses Endicia tools (DAZzle Designer, label customization, Stealth Indicia, Zip+4 verification, electronic refunds) and integrated software like AuctionSage to streamline shipping and customer notifications. The result: faster, more reliable delivery with a reported 100% delivery rate, outstanding eBay performance (feedback score 3864 and 99.9% positive), no lost packages, and 2–4 hours saved per day—helping DOUA grow and expand internationally.

Disabled Online Users Association (DOUA)

La Cour

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