Case Study: Todd Snyder achieves a 38% click-through conversion rate with Endear

How Todd Snyder hit a 38% click-through conversion rate with Endear

Todd Snyder, a high-end fashion retailer, faced the challenge of maintaining long-term relationships with its VIP customers across increasingly fragmented sales channels. Their existing manual, in-store service was insufficient for engaging customers post-purchase. They partnered with Endear to find an omnichannel solution for scaling their personalized clienteling experience.

Using Endear's omnichannel CRM, Todd Snyder empowered its retail team with actionable customer insights to connect VIPs with the right products. This solution achieved impressive results, including a 38% click-through conversion rate and a 13% overall conversion rate within the first month. Endear was responsible for 55% of all sales in the first four weeks, redefining the brand's customer experience.

Todd Snyder

Allyson Holleb

Director of Customer Experience