Case Study: Rebag drives $20+ million in sales with Endear

How Rebag drove $20+ million in sales with Endear

Rebag, an omnichannel luxury resale platform, faced the challenge of maintaining sales and customer relationships after COVID-19 shutdowns eliminated in-store visits. Their previous clienteling strategy was built on in-store rapport, and they needed a new way to connect with their passionate customer base digitally. They turned to the vendor Endear and its clienteling solution to address this.

By implementing Endear, Rebag equipped over 100 sales associates with a toolkit to generate customer insights and scale personalized communication via SMS and email. Endear's integration provided real-time data to build dynamic audience segments for targeted outreach. This strategy drove significant results, including over $20 million in sales attributed to Endear within six months and a 10-15% reply rate on their personalized SMS campaigns.

Rebag

Geronimo Chala

Chief Consumer Officer