Case Study: MoMA Design Store improves client communication and sales reporting with Endear

How MoMA Design Store Streamlines Communication and Inspires Associate Confidence With Endear

The MoMA Design Store, an extension of The Museum of Modern Art, was seeking a user-friendly retail technology platform to streamline communication between its store associates and clients. They needed a solution that was easy for all staff to use and that could provide key performance metrics. They turned to the vendor Endear to solve this challenge.

Endear provided a platform that empowered the store teams to communicate effortlessly with clients using templated messaging that maintained the brand's voice. The solution also delivered real-time sales reporting, allowing staff to see how their efforts directly impacted business performance. The store's assistant manager credited Endear as a fantastic addition to their client services practices, revolutionizing their retail strategy and becoming an integral part of their success.

MoMA Design Store

Caitlin Gaffney

Assistant Store Manager