Case Study: Mutual Bank accelerates digital transformation with Endava

Embedding Delivery Squads For Faster Digital Transformation

Mutual Bank, a customer-owned mutual bank serving over 270,000 customers, needed to accelerate its digital transformation by replacing its home-grown core banking platform with a third-party system and upgrading its online banking, mobile banking, and lending applications. To meet delivery timelines and stay on budget, the bank brought in Endava to increase product, design, and development capacity.

Endava embedded hybrid delivery squads into Mutual Bank’s teams, adding developers, analysts, a product owner, designer, and principal architects to support agile coaching, solutions architecture, service design, and business analysis. This helped deliver core banking integration, lending enhancements, web and mobile application features, CRM and payments integrations, and open banking compliance, improving customer and staff experiences for the bank’s 270,000 users.