Case Study: Global Insurer improves workflow visibility with Endava

Creating Underwriting Workbench for Global Insurer to Streamline Submissions and Improve Workflow

Global Insurer, a global insurance leader, needed a better way to manage the high volume of broker submissions coming into the business. With many departments involved, no single view of workflow, and strict risk protocols requiring submissions to be cleared quickly, the insurer turned to Endava to help create an underwriting workbench and improve submission visibility.

Endava built a cross-functional underwriting workbench using scrum teams, process optimization, UX/UI design, and automated testing. The solution unified risk clearance across teams, added external data, and improved tracking and traceability, giving Global Insurer greater control and transparency over workflows. As a result, the insurer gained better insight into submission channels, could adjust operations based on analytics, and improved efficiency around clearance processes.