Case Study: Global Insurance Providing Company achieves 100% SLA compliance with Endava application management services

Cost-effectively enhancing service quality and ensuring 100% SLA complianceCost-effectively enhancing service quality and ensuring 100% SLA compliance

Global Insurance Providing Company, a global insurance provider, wanted to improve the quality of services delivered through its application estate while staying cost effective. To address this, it engaged Endava and its Application Management Check and Run services to assess and support part of its 3-tier architecture, including a complex CMS system and the presentation layer.

Endava stabilized and optimized the client’s applications, improved processes, guided first-level support, and later added Release Management plus SonarQube-based code quality analysis. As a result, the client achieved 100% SLA compliance, expanded support across 18 products, and gained a flexible, scalable team with stronger service quality and lower additional support costs.