Case Study: Burkhart Dental Supply modernizes field service and boosts productivity with Encore and Dynamics 365 Field Service

Burkhart Dental Supply boosts billable hours by 15% with Encore

Burkhart Dental Supply, a dental services organization, faced a critical challenge when its legacy field service application was set to be retired. This outdated system created data silos, limited visibility for technicians and leadership, and hindered inventory control and billing cycles. To modernize its operations without disruption, Burkhart partnered with Encore Business Solutions to implement Microsoft Dynamics 365 Field Service.

Encore implemented a phased, tailored solution using Dynamics 365 Field Service, which included a streamlined mobile interface for technicians and a centralized dispatcher portal. This provided real-time visibility, automated inventory and billing processes, and integrated with Burkhart's existing ERP. The partnership with Encore resulted in a 15% increase in productivity, reduced revenue leakage, improved inventory management, and faster billing cycles, providing a scalable foundation for the company's future growth.

Burkhart Dental Supply