Case Study: Information Technology Company achieves $500,000 Revenue Growth with Encompass-CX

Tech Company Boosts Revenue By $500,000 In One Year using CX Management Application

Information Technology Company partnered with Encompass-CX to improve account value, retention, and share of wallet for a key $1 million relationship with a state health agency. The company’s leadership wanted a more effective way to strengthen customer relationships and uncover new technology needs.

Encompass-CX implemented an executive review, one-on-one coaching, and an account planning session using its CX management application to create a short-term growth plan. As a result, the account grew by $500,000 in the first year, delivering more than 1,000% ROI, while customer-feedback data was collected from more than 30% of clients and the customer became a stronger source of referrals.