Case Study: National Warehousing, Distribution and Logistics Service Company achieves 75% First-Year Growth with Encompass-CX

National Distribution Center Exceeds Projections with 75% Growth in First Year with Encompass-CX

National Warehousing, Distribution and Logistics Service Company partnered with Encompass-CX to address slow organic growth, declining client retention, difficulty cross-selling additional services, and limited visibility into customer needs. Facing an aggressive 25% growth target, the company needed a better way to understand its clients and strengthen relationships across its account teams using Encompass-CX’s customer experience management application.

Encompass-CX implemented its patented CX methodologies and scalable software platform to improve client relationships, increase retention, and support a stronger sales engine. The results were strong: the customer achieved a 60% survey response rate, exceeded its first-year growth goal with 75% growth, increased revenue by 57% year over year, reached 96% client retention, and delivered continued 40% growth in the second year, with a world-class SEQ score of 83.