Case Study: Aware Super achieves automated, cost-controlled KYC for direct lending with Encompass Corporation

Meeting the challenge of customer due diligence, controlling the cost of know your customer

Aware Super, which manages over AU$90 billion for around 800,000 members, launched a direct-lending strategy and faced strict AUSTRAC customer due diligence (CDD/KYC) requirements for complex, multi-jurisdictional corporate borrowers. With significant information demands and a need to control operating costs, Aware Super decided to perform KYC in-house and sought a digital, automated solution — selecting Encompass Corporation to support that capability.

Encompass Corporation deployed its intelligent process automation platform to aggregate global databases, compile digital AML/CTF KYC packs (including beneficial ownership and PEP screening), and monitor customers ongoingly, while offering an activity-based licensing model to control costs. The solution cut manual effort dramatically — reducing CDD from up to three hours to about three minutes — improved KYC quality and workflow consistency, and provided Aware Super a scalable foundation for growth in private debt markets.

Aware Super

Virginia Zhong

Senior Investment Risk Analyst